Representative, Player's Club

Responsibilities

• Solicits and identifies new guests on the casino floor for Dreamcatcher’s Club
• Creates and maintains player’s accounts
• Issues point vouchers, adjusts points, adjusts Promo Play (PBT) and extends complimentaries in accordance with Management's policy.
• Acknowledges, greets and converses with guests on the casino floor
• Affords assistance to guests both over the phone and in person
• Issues player cards and reprints
• Promotes Dreamcatcher’s card usage and benefits of Player’s Club
• Accurately communicates all marketing activities and promotions, and amenities available to guests
• Affords assistance in resolving guest issues
• Codifies Slot and/or Table Games tournament sign-ups
• Sells tickets for concerts and conducts cash transactions during this process

Requirements

• Associates degree (AA) or equivalent from two-year college or technical school
• Six months to one year related experience and/or training
• Equivalent combination of education and experience
• Strong guest service, public relations, conflict resolution, oral and written communication skills

Qualifications

Competency in relation to verbal and non-verbal communication skills is mandatory in this highly visible position.

Skills

Professionalism, positive/friendly interaction and compatibility with external/internal guests at all times.

Benefits

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.

Pay

Pay range $18.00 to $23.40 per hour

Schedule

Shift Differential Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 1000pm and 600am.