Representative, Incontestable Claims Examiner

Location Designation: Hybrid - 1 day per quarter

About the Business Unit

At New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind.

About the Role

As an Incontestable Claims Examiner, you will assist in the processing of incontestable life insurance claims by gathering documentation, verifying information, and providing service to beneficiaries and internal teams. You’ll work under direct supervision and follow established procedures to ensure timely and accurate claims handling.

Responsibilities

• Support the claims process by reviewing and organizing incoming documentation.
• Verify claim details in internal systems.
• Communicate with beneficiaries to request any missing or incomplete forms.
• Provide status updates to claimants and internal stakeholders.
• Follow established workflows and ensure records are accurately entered and maintained in the claims management system.
• Escalate any unclear or complex cases to senior team members.
• Assist with general administrative tasks as needed to support team efficiency.

Requirements

• Strong attention to detail and ability to complete tasks with accuracy.
• Effective written and verbal communication skills, especially when interacting with beneficiaries during sensitive situations.
• Ability to follow established procedures and meet deadlines under supervision.
• Basic proficiency in using Microsoft Office (e.g., Outlook, Word, Excel) and other internal systems.
• Dependability and consistency in handling repetitive or routine tasks.

Preferred Qualifications

• Prior experience in a customer service or administrative role.
• Exposure to claims processing systems (e.g., LSP, Phoenix, Fineos, Accurint, and Microsoft Office applications).
• Familiarity with using AI-enhanced tools or features to support routine tasks.

Pay

Salary Range: $40,000-$52,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

About the Company

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.