Representative I, Patient Access-Full tme-Days-Clinton

Responsibilities

• Researched, collected & analyzed information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

Requirements

• Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Data Management & Analysis: Researches & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommends practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Qualifications

• Entry level position.
• Minimum one (1) year customer service experience.
• Patient Access experience preferred.

Benefits

• Competitive compensation.
• Full benefits package.
• Opportunity for growth throughout the system!

Schedule

36 hours per week- 12 hour shift 6a-6p works 3 days a week and every 3rd weekend Will rotate between Switchboard, Admitting, and ED