Representative I, Patient Access-full time-Evernings-Silvis

About the role

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Responsibilities

• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Distributes analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Ensures quality, confidentiality & safety are prioritized.
• Maintains a working knowledge of applicable laws & regulations, Trinity Health policies, practices & procedures.
• Researches, compiles information to support operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommends practical options or solutions.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Analyzes, processes & edits for correctness based on payer guidelines.
• Resolves items & ensures claims are billed accurately.
• Processes payments timely.

Requirements

• Entry level position.
• One (1) year customer service experience.
• Patient Access experience preferred.
• Two plus (2+) years hospital registration or insurance verification experience.

Qualifications

• Uses specialized knowledge to support key areas of the organization related to an area of expertise.
• Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives.
• Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Skills

• Specialized knowledge to support key areas of the organization.
• Data, research analysis, critical thinking & problem-solving skills.
• Industry experience & specialized knowledge.

Benefits

N/A

Pay

$15.75-$23.63

Schedule

Full-time 32 hours per week-evening shift1500-2330 every other holiday Some Holidays

Our Trinity Health Culture

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.