Representative I Account Services
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
About the role
Manage orderbook of assigned accounts including Sales orders and Bulk orders. Serve as a main point of contact and liaison between the account, internal operations team, and Sales. Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing. Troubleshoot, communicate, and resolve orderbook issues with Accounts. Analyze orderbook and develop/execute a plan to meet customer’s requirements and Sales goals. Collaborate with the Credit and Return teams to assist customer’s needs and manage chargeback disputes. Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads. Meet and represent department with Sales and Accounts, including business travel.
Responsibilities
- Manage orderbook of assigned accounts including Sales orders and Bulk orders
- Serve as a main point of contact and liaison between the account, internal operations team, and Sales
- Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations, and Warehousing
- Troubleshoot, communicate, and resolve orderbook issues with Accounts
- Analyze orderbook and develop/execute a plan to meet customer’s requirements and Sales goals
- Collaborate with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
- Present monthly KPIs to Account Success management and manage daily EDI uploads
- Represent department with Sales and Accounts, including business travel
Requirements
- Bachelor’s or Associate degree preferred
- 2+ years of related experience, preferably in retail or athletic footwear/apparel industry
- Ability to work and collaborate with cross-functional teams
- Intermediate Excel knowledge required
- Strong time management and prioritization skills
- Domestic travel may be required
Pay
The hiring range base pay for this position is $42,800 - $68,500 plus bonus and benefits.