Representative, Group Ops

Primary Job Duties

• Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups pace and pick up.
• Proactively balancing room types, uploading rooming lists, processing changes and cancellations.
• Work closely with internal departments to execute requests from clients such as, Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
• Aid with all Passkey functions internally and with external clients.
• Address any internal and external challenges to mitigate client/attendee impact via all channels.
• Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
• Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
• Ensure all Resorts World core values and property and department standards are implemented and applied.

Qualifications

• Ability to work varied shifts, including nights, weekends, and holidays.
• Maintain a polished and well-groomed appearance and demeanor.
• Effective communication in English.
• Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
• Working knowledge of Microsoft Office applications.
• Prior experience in a large, luxury resort setting preferred.