Representative - Customer Service (Order Clerk)

About the role

Since 1915, Walman Optical has served thousands of independent eye care professionals, providing solutions for their optical needs. Our experienced and knowledgeable team helps businesses grow while offering quality eyewear and exceptional patient experiences. Joining Walman means being part of a global community of over 200,000 dedicated employees.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and provide the best possible service.
• Manage the return of overstock and defective lenses, frames, and accessories to various vendors, ensuring they meet the manufacturer's return policy.
• Generate proper documentation for product returns.
• Assist in the assembly, packaging, and marking of frames for monthly auto-kit mailings.
• Maintain customer lists for auto-ship mailings.
• Retrieve and input customer information, stock status, and order status using a PC.
• Ensure correct codes are used and organize and file product information correctly.
• Work closely with vendors to place orders, retrieve status information, and follow up on quotations and delivery.
• Resolve problems and questions from co-workers and customers with a calm demeanor.
• Communicate company policies, promotions, and negotiate diplomatically.
• Sort and deliver mail to inter-department personnel and perform mid-day computer back-ups.
• Perform an acceptable quantity and quality of work on time.
• Cross-train and learn other duties and responsibilities of the department.
• Maintain a neat, clean, and organized work area.
• Follow company and manufacturer's policies and procedures, ensuring compliance with attendance and safety rules.
• Maintain confidentiality of proprietary and HIPAA protected information.
• Assist others as necessary to keep work current, meet deadlines, or maintain an even workload.
• Demonstrate a good attitude and willingness to assist.

Requirements

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience working in customer service, hospitality, or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail, and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Qualifications

• Self-motivated to learn and perform additional duties.

Skills

• Customer service skills.
• Problem-solving abilities.
• Organizational skills.
• Attention to detail.
• PC skills.

Benefits

• Benefits/Incentive Information

Includes benefits such as health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. For feedback or accommodations, contact the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer.