Representative Customer Service | Nocatee Orthopaedics Float | Full-Time | Days

About the role

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff, providing support to patients across all age groups.

Responsibilities

• Schedule patient appointments
• Manage the clinical medical records system
• Serve as a liaison between patients and hospital staff

Requirements

• High school diploma or GED equivalent
• One to two (1–2) years of customer service experience
• Demonstrates effective verbal and written communication skills
• Ability to manage stressful situations with professionalism, patience, and courtesy
• Basic knowledge and understanding of medical terminology
• Strong customer service skills with the ability to interact positively with patients, families, and team members

Qualifications

• Preferred Education: Completion of a Medical Terminology course
• Preferred Experience: Two (2) years of customer service experience within a healthcare-related environment