Representative, Customer Service II

About the role

The Customer Service Representative II position plays a crucial role in maintaining strong business relationships through effective communication and issue resolution. Reporting to customers and handling non-routine issues, this role ensures customer satisfaction and supports the broader organizational goals.

Responsibilities

• Monitor customer reporting and communicate critical issues
• Research and respond to customer inquiries
• Maintain customer files to ensure up-to-date information
• Manage customer requests for assistance, information, and issue resolution
• Provide accurate and consistent responses to customer concerns and questions
• Train customers on various business applications to maximize company value
• Analyze and respond to various customer requests involving store level and group level information
• Answer inquiries by phone, email, and internet response
• Perform other duties as needed or assigned by supervisor

Qualifications

• High School Diploma or GED
• 2 or more years of customer service experience
• Ability to type 45 wpm and perform 10-key by touch
• Strong verbal and written communication skills, and organization and planning skills
• Knowledge and experience with all Microsoft office applications
• Ability to prioritize pending tasks in a logical manner
• Ability to learn quickly, retain information and meet deadlines

Benefits

• Generous benefits starting on the 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Vacation time, sick leave accrual from day one, and paid holidays after 90 days
• 401(k) Profit Sharing Plan after 90 days
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!