Representative, Customer Service II

About the role

The Customer Service Representative II position plays a crucial role in maintaining strong business relationships by handling non-routine customers and issues. This role serves as a reliable communication channel between the company and its customers.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Qualifications

• A high school diploma or GED.
• At least 2 years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organizational and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information, and meet deadlines.

Benefits

• Pay rate: $18.00 per hour.
• Schedule: Tuesday through Saturday, from 7:00am to 4:00pm.
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Vacation time and sick leave accrual from day one, and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!