Representative, Customer Service II

About the role

The Customer Service Representative II position plays a crucial role in maintaining strong business relationships through effective communication and problem-solving. This role is part of a diverse team dedicated to ensuring smooth operations and customer satisfaction.

Responsibilities

• Monitor customer reporting and communicate critical issues
• Research and respond to customer inquiries
• Maintain customer files to ensure up-to-date information
• Manage customer requests for assistance, information, and issue resolution
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met
• Maintain regular communication with decision makers within customer organizations
• Train customers on various business applications to maximize company value to the organization
• Analyze and respond to various customer requests involving store level and group level information
• Respond to various customer requests and needs
• Answer inquiries by phone, email, and internet response
• Perform other duties as needed or assigned by supervisor

Qualifications

• A high school diploma or GED
• At least 2 years of customer service experience
• Ability to type 45 wpm and perform 10-key by touch
• Strong verbal and written communication skills, and organizational and planning skills
• Knowledge and experience with all Microsoft office applications
• Ability to prioritize pending tasks in a logical manner
• Ability to learn quickly, retain information, and meet deadlines

Benefits

• Pay rate: $16.00 per hour
• Schedule: Sunday-Thursday, 12:00pm-6:00pm
• Vacation time from day one
• Paid holidays after 90 days
• 401(k) Profit Sharing Plan after 90 days
• Pet insurance
• Parental leave
• Employee assistance programs
• Discount programs
• Tuition reimbursement program