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Jobs · Customer Service · South Carolina

Representative, Customer Service II

McLane Company, Inc. · Rock Hill, SC · 2 wk ago
On-siteCustomer Service$20–$20.5/hrFull-time

About the role

The Customer Service Representative II position plays a crucial role in maintaining strong business relationships through effective communication and problem-solving. This role involves handling non-routine customers and issues, ensuring customer satisfaction, and providing accurate and consistent information.

Responsibilities

  • Monitor customer reporting and communicate critical issues.
  • Research and respond to customer inquiries.
  • Maintain customer files to ensure up-to-date information.
  • Manage customer requests for assistance, information, and issue resolution.
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintain regular communication with decision makers within customer organizations.
  • Train customers on various business applications to maximize company value to the organization.
  • Analyze and respond to various customer requests involving store level and group level information.
  • Respond to various customer requests and needs.
  • Answer inquiries by phone, email, and internet response.
  • Perform other duties as needed or assigned by supervisor.

Qualifications

  • A High School Diploma or GED.
  • Two or more years of customer service experience.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with all Microsoft office applications.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly, retain information, and meet deadlines.

Benefits

  • Pay rate: $20.00 to $20.50 per hour.
  • Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
  • Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Requirements

  • High School Diploma or GED.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with all Microsoft office applications.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly, retain information, and meet deadlines.

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