Representative, Customer Service and Support (1st Shift) - City of Industry CA

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Responsibilities

• Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level where necessary.
• For selected staff, support Vendor Logistics Program to secure new businesses and deepen business relationships with current customers.
• Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
• Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and expectations are met.
• Continuously identify service gaps, give recommendations and implement solutions to enhance greater customer satisfaction.
• Develop and maintain strong relationships with customers to promote repeat business and customer loyalty.
• Work collaboratively with cross-functional teams to achieve common goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
• Maintain and build strong relationships with vendors and suppliers.
• Generate and analyze reports on order fulfillment metrics and identify areas for improvement.
• Identify areas for improvements in current processes and provide suggestions for improvements.
• Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.
• Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.

Qualifications

Minimum 3 years of relevant work experience; managerial experience not applicable.

Pay

The hourly wage for this position is $21.50.

Schedule

Work Schedule: Monday-Friday, 6:00 am - 2:45 pm.

Benefits

• Vacation 6 days
• Sick time 8
• Paid holidays 1
• Paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program