Representative- Cust Svc

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. Content: - Brand: Walman - Location: Brooklyn Park, MN, US, 55445 - Requisition ID: 946556 - Store #: WM0085 - Position: Full-Time - Total Rewards: Benefits/Incentive Information (some generic) - Then description: Since 1915... (company overview) - Job Description GENERAL FUNCTION ... (description) - Major Duties And Responsibilities (list) - Basic Qualifications (list) - Pay Range: Starts at $18.25/hour (more with experience) - Additional info about pay, bonus/commission, benefits may include health care, retirement savings, paid time off/vacation, employee discounts. - Also mention total rewards. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Apply now » Start apply with LinkedIn Apply Now Please wait..." etc. We need to preserve all substantive information. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections we have content for. - About the role: could be the general function description (GENERAL FUNCTION). That is substantive. So we can have

About the role

with

containing the general function paragraph. - Responsibilities: the Major Duties And Responsibilities list. Use

• . - Requirements: maybe Basic Qualifications? But we also have Qualifications and Skills separate. The posting has "Basic Qualifications" list. Could map to Requirements or Qualifications. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which to use. We have content for qualifications (basic qualifications). Could also have skills (maybe from qualifications: telephone etiquette, communication, organizational, PC skills). Could separate. We need to avoid thin sections. Prefer few substantive sections over many thin ones. So we could combine Requirements and Qualifications into one? But headings are prescribed; we can still include multiple if they have substantive content. But we should avoid creating sections with filler like "not specified". We have content for qualifications, maybe also skills. We have Pay: Starts at $18.25/hour (more with experience). Also mention bonus/commission plan. So we can have Pay section. Benefits: mention health care, retirement savings, paid time off/vacation, employee discounts. Also total rewards. So we can have Benefits section. Schedule: The posting says Position: Full-Time. That's schedule info. So we can have Schedule section with Full-Time. We also have location info maybe not needed as heading; could be in About the role paragraph or a short p. We need to not repeat job title as heading (the page already shows it). So we don't add heading for job title. We need to not put Job ID/requisition numbers as headings; fold minor metadata into short p or drop it. So we can include location and maybe store # in a short p under About the role or separate. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

  About the role

  Located in Brooklyn Park, MN (Store WM0085), this full‑time Customer Service Representative (Order Clerk) supports Walman Optical’s mission to serve independent eye care professionals. The role involves building and maintaining customer and vendor relationships, managing quotations, orders, returns, and purchase orders, and coordinating with other departments to deliver excellent service.

  Responsibilities

  • Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
  • Achieve and maintain rapport with customers, striving to give the best possible service.
  • Receive, sort, clean, and repackage overstock and defective lenses, frames, and accessories for return to vendors, using lens cleaner and Goo Gone to meet manufacturer return policies.
  • Generate proper documentation for product returns.
  • Assist in assembly, packaging, premium inclusion, and marking of frames for monthly auto‑kit mailings; maintain customer lists for these auto‑ship mailings.
  • Use a PC to retrieve customer information, stock status, order status, and make order changes; ensure correct codes are used and product information is organized.
  • Work closely with vendors when placing orders, retrieving order status, and following up on customer quotations and delivery information.
  • Troubleshoot problems or questions from co‑workers and/or customers.
  • Understand and communicate company policies, procedures, promotions, and negotiate diplomatically.
  • Sort and deliver inter‑department mail on a rotating basis; perform mid‑day department computer backup on assigned week and end‑of‑day close‑out daily.
  • Self‑motivated to cross‑train and learn other department duties.
  • Maintain a neat, clean, and organized work area.
  • Follow all company and manufacturer policies, procedures, attendance, and safety rules.
  • Maintain confidentiality of proprietary and HIPAA‑protected information.
  • Assist coworkers as needed to keep work current, meet deadlines, or balance workload.
  • Cooperate with coworkers and demonstrate a good attitude.
  • Perform an acceptable quantity and quality of work on time.
  • Provide training, work direction, and technical guidance for less experienced coworkers.
  • Attend in‑house or sponsored training meetings when necessary.
  • Perform other duties as assigned.

  Requirements

  High school diploma, GED, or equivalent experience; 1+ year of experience in customer service, hospitality, or a call‑center environment.

  Skills

  • Excellent telephone etiquette and ability to maintain composure with difficult customers.
  • Strong verbal and written communication skills.
  • Good organizational skills, detail orientation, and numerical accuracy.
  • Basic PC skills including MS Office (Word and Excel).
  • Ability to lift/move up to 40 pounds.

  Pay

  Starting pay is $18.25 per hour, with potential for higher rates based on experience. In addition, a competitive bonus and/or commission plan may be offered.

  Benefits

  • Health care coverage
  • Retirement savings plans
  • Paid time off / vacation
  • Employee discounts

  Schedule

  Full‑time position.

  We need to ensure we didn't include any boilerplate like EEO, etc. We removed those. Check for any duplicated lines: we didn't repeat. Check for any placeholders like "commensurate with experience" - we avoided. Check for any "not specified" - none. Check for "TBD" - none. Check for "varies" - none. We kept all substantive info: company overview, general function, duties, qualifications, skills, pay, benefits, schedule. We omitted "Total Rewards: Benefits/Incentive Information" generic line; we covered benefits. We omitted "Since 1915..." paragraph? We included a brief overview in About the role. Could we include more? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. We summarized the company overview into a short paragraph; that might be considered summarizing away detail. We need to preserve all substantive information, not summarize away detail. So we need to keep the original company overview text, not just a summary. However we can keep it as a paragraph; we can include the full text (or near full) without summarizing. The instruction says "do NOT invent or summarize away detail". So we should keep the detail, not condense. So we need to include the company overview paragraph as is (or close). Let's extract that: "Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!" We can include that as a paragraph under About the role. Also we need to include the GENERAL FUNCTION paragraph: "The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer." We can combine them or separate. But we need to preserve all detail. So we should include both paragraphs. Thus About the role section will have two paragraphs: the company overview and the general function. We also need to include location and store # maybe as a short p. We must not repeat job title as heading. We must not include duplicated lines. Let's craft final HTML. We'll have:

  About the role

  Located in Brooklyn Park, MN (Store WM0085).

  Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

  The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.

  Then Responsibilities as above. Then Requirements: we have basic qualifications list. Could be two items: education and experience. We'll put as
  • High school diploma, GED or equivalent experience
  • 1+ year(s) of experience working in customer service, hospitality or call center environment
  But we also have other qualifications like telephone etiquette etc. Those are skills. Thus Requirements heading will contain the education/experience. Skills heading will contain the rest: telephone etiquette, communication, organizational, PC skills, lift. Pay: as above. Benefits: as above. Schedule: Full-Time. We need to ensure we didn't miss any substantive info: The posting also mentions "Total