Representative- Cust Svc

About the Role

You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.

Responsibilities

• Respond to customer phone calls, emails, and chats
• Perform computer entry as required for orders from phone calls, faxes, emails, or other sources
• Provide technical information about our products and answer questions regarding the use of electronic (web) ordering systems
• Communicate with customers to inform them of any changes to their order, additional delays, obtain missing information, follow up on frames, and inform them of promotions and sales programs
• Manage daily service level reports

Qualifications

• High school diploma
• 3 to 5 years of experience in a similar position
• Good analytical and problem-solving skills
• Ability to work in a dynamic environment with minimal supervision
• Knowledge of Microsoft Office and Gmail family software
• Ability to multitask
• Team player with the ability to interact with various departments
• Experience in optics is an asset
• Fluent English

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.