Representante de atención al cliente bilingüe

About the Role

¿Habla español? ¡Tu voz tiene poder aquí! Solicite hoy y crezca con nosotros.

Como representante de atención al cliente (CSR por sus siglas en inglés), ayudará a las personas de su comunidad a acceder a las soluciones financieras que necesitan, justo cuando más lo necesitan. Tendrá un papel importante en nuestro ambiente de trabajo dinámico rápido estableciendo conexiones con nuestra variada base de clientes y ayudando con transacciones como cobro de cheques, envío de dinero y pagos, mientras brinda un excelente servicio al cliente. Muchos de nuestros ejecutivos iniciaron sus carreras en este dinámico puesto de nivel inicial, por lo que puede estar seguro de que se le ofrecerá capacitación práctica, entrenamiento y desarrollo, ya que invertimos en su éxito a largo plazo. Si está buscando una oportunidad para progresar en una empresa en crecimiento enfocada en ayudar a las personas, ¡siga leyendo!

Pay

The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system with e-learning modules for professional and personal development
• Cross-brand training enabling movement into opportunities across eleven brands nationwide
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) retirement plan with generous Company match
• Company-Sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits: dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance
• Free access to mental health resources, life coaching, and more for you and family members through Employee Assistance Program
• Free access to exclusive discounts from nationwide and local retailers through Discount Marketplace
• Paid time off starting at 12 days in first year, growing with tenure
• Relaxed, business casual dress code including jeans and sneakers

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business
• Review, validate, and process customer transactions with accuracy
• Maximize customer success by offering personalized financial services that fit their lifestyle
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
• Build new business by completing daily call campaigns
• Assist in customer account management and collections by accepting payments and managing customer appointments
• Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing
• Participate in in-store and community events
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
• Engage in ongoing training and stay current on product and process changes
• Work efficiently in a dynamic, fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards
• Conduct additional tasks as directed by leadership
• Maintain a full-time work schedule with regular, in-person attendance, including weekends

Requirements

• Bilingual Spanish/English required (hablar español es esencial para conectar y crear confianza con clientes y la comunidad)
• High school diploma or equivalent
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
• Meticulous attention to detail and ability to accurately enter data
• Proficiency using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required (conducted and considered in accordance with applicable law)
• Ability to meet physical demands: frequently remaining in a stationary position including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; operating mechanical controls such as a keyboard

Preferred Qualifications

• Experience in check cash