Representante de atención al cliente bilingüe

About the Role

As a bilingual customer service representative (CSR) at TitleMax in Mansfield, TX, you'll help community members access essential financial solutions. This dynamic, entry-level role involves building customer relationships, processing transactions like check cashing and money transfers, and offering personalized financial services. Many executives started in this position, so expect hands-on training and long-term development opportunities.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process transactions accurately.
• Offer tailored financial services to meet customer needs.
• Maintain precise customer data in the Point of Sale (POS) system.
• Generate new business through daily call campaigns.
• Assist with account management, collections, and appointment scheduling.
• Conduct vehicle appraisals, store errands, and external marketing tasks.
• Participate in store and community events.
• Maintain store appearance, cleanliness, and security protocols.
• Ensure compliance with company policies and legal regulations.
• Stay updated on product and process changes through ongoing training.
• Manage multiple tasks in a fast-paced environment to meet performance standards.

Qualifications

• Bilingual proficiency in Spanish and English is required.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Attention to detail and accurate data entry abilities.
• Proficiency with phones, POS systems, Microsoft Office, and computers.
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated).
• Minimum age: 18 (19 in Alabama).
• Ability to pass a background check.
• Physical ability to stand up to 90% of the time, lift 25 pounds, and operate mechanical controls.

Preferred Skills

• Experience in check cashing, document verification, or money order processing.
• Prior cash handling or vault management experience.

Pay

$15.00 per hour.

Benefits

• Paid on-the-job training and comprehensive new hire program.
• Access to e-learning modules for professional and personal development.
• Cross-brand training opportunities across 11 brands nationwide.
• Leadership development through the Key Holder Program.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance with telemedicine and HSA/FSA options.
• 401(k) retirement plan with company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, disability, supplemental insurance, and more.
• Free mental health resources and Employee Assistance Program.
• Discount marketplace for nationwide and local retailers.
• Paid time off starting at 12 days in the first year.

Schedule

Full-time, minimum 40 hours per week, including weekends. Store hours and schedules may vary.