Reporting Analyst

About the role

Support customer communication, contact-center support, outreach, quality, workforce, communications, and service operations with a focus on decision-ready analysis. The role ensures reporting analytical review within contact center service support separates confirmed facts from assumptions and unresolved questions.

Execution Priorities

• Validate source data before analysis as part of the reporting analytical review workflow.
• Build reports around clearly defined metrics within contact center service support.
• Investigate anomalies instead of masking them during reporting analytical review.
• Document calculations and assumptions to maintain transparency in reporting.
• Translate findings into practical next actions for the team.

How Success Shows Up

The role is successful when decision-ready analysis becomes more reliable and repeated failure points are identified before they impact customers, partners, or teammates. Success is measured through reporting analytical review within contact center service support.

Skills

• Business Analysis and Documentation for reporting analytical review.
• Customer Communications Operations, tracking exceptions, owners, and deadlines.
• Clear documentation of reporting decisions for team collaboration.
• Sound judgment in Dashboard Reporting, including escalation when needed.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $50,000–$74,000 per year.