Replay Manager

About the role

Responsible for providing technical support to clients in Kansas City. This includes troubleshooting issues, assisting with software installations, and maintaining client relationships.

Responsibilities

• Provide timely and effective technical support via phone and email
• Assist with software installations and configurations
• Maintain positive client relationships through proactive communication and problem resolution
• Document issues and solutions for future reference

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of experience in technical support or customer service
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with common IT hardware and software
• Knowledge of network troubleshooting and basic networking concepts
• Ability to work flexible hours including evenings and weekends

Skills

• Technical proficiency
• Customer service orientation
• Problem-solving abilities
• Communication skills

Benefits

• Competitive salary
• Flexible schedule
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM

Contact Information

To apply, please fill out the form below. For more information about the position, please contact [Contact Information].