Repair Specialist

About the Role

As a certified Safelite Repair Specialist I, you will utilize industry‑leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with a can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to customers by completing jobs to the highest quality standard.

Responsibilities

• Learn to repair vehicle glass (classroom and hands‑on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto‑glass issues on customer vehicles.
• Manage work orders, customer documentation and communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait/idle time and perform additional housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals throughout the workday.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

Education & Certifications: High School Diploma or GED preferred; valid state‑issued driver’s license (and any other licenses required by law) to operate a company vehicle; required on‑the‑job training and completion of Safelite SafeTech™ certification.

Experience: Must be 18 years of age or older.

Skills & Abilities:

• Lifting and carrying up to 25 lb for short periods; assisting with windshields weighing 26‑50 lb.
• Standing for extended periods, working in tight spaces, bending and twisting.
• Using a variety of hand and power tools safely and effectively.
• Operating a motor vehicle in accordance with all federal, state and local laws; agreeing to monitoring via camera/video surveillance.
• Maintaining professionalism and passion for outstanding customer service.
• Working safely outdoors in various weather conditions and extreme temperatures.
• Handling chemicals (including flammable) per the “Safelite Way of Fitting.”
• Working scheduled days with flexible start and end times to accommodate customers’ needs.
• Problem‑solving and troubleshooting issues independently and collaboratively.
• Reading, writing, and interpreting English language and technical directions.
• Communicating orally (phone) and in writing (computer or other electronic means).
• Maintaining a professional appearance, adhering to company uniform and PPE policies.
• Performing under pressure while maintaining stable performance.

Pay

Competitive weekly base pay up to $22.75 per hour.

Benefits

• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical coverage plans customized to individual needs.
• Paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all tools and resources needed for success.
• Access to health, wealth, and life offerings at www.safelitebenefits.com.

Schedule

Work scheduled days with flexibility on start and end times to accommodate customers’ needs.