Repair Services Representative

About the role

The Repair Services Sales Representative will make in-person calls to promote ComSonics' equipment repair services and handle pickup and shipment of equipment.

Responsibilities

• Plan and manage efficient travel routes to maximize customer engagement
• Pick up, package, and ship equipment to designated repair facilities (minimum every two days)
• Accurately complete and distribute all required service and shipping documentation
• Handle and document customer complaints and ensure timely communication internally
• Provide product demonstrations in support of sales efforts when needed
• Communicate regularly with internal teams
• Handle customer inquiries and resolve customer complaints professionally and efficiently
• Build and maintain strong customer relationships through excellent communication and follow-up

Qualifications

• High School Diploma or GED required. Associate's degree preferred
• One year of sales related experience preferably in the cable industry
• Excellent communication and interpersonal skills, both written and verbal
• Strong customer service orientation with a focus on customer satisfaction
• Excellent problem-solving and conflict resolution skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Must possess a valid driver's license and maintain an acceptable driving record

What We Offer

• Employee Ownership - Sense of ownership through employee shares
• Opportunities for career growth in a dynamic and innovative environment
• Comprehensive Health Coverage
• Wellness Support
• Paid Time Off

Company Information

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.