Repair and Service- Customer Service Representative II
Motion · Portland, ME · 2 wk ago
On-siteCustomer ServiceFull-time
Key Responsibilities
- Review teardown information with technicians to build detailed repair quotes
- Source products from branch inventory, distribution centers, or supplier inventory
- Work with third-party vendors for pricing and availability
- Follow up on open vendor quotes to ensure timely turnaround
- Send completed quotes to internal sales for customer submission
- Partner with Account Representatives to ensure customer satisfaction
What We’re Looking For
- Mechanical aptitude or a strong interest in learning industrial products and repair processes
- Ability or willingness to learn to interpret schematics and mechanical parts
- Strong organizational and follow-up skills
- Strong attention to detail and communication skills
- Comfortable coordinating with vendors and internal teams
- Industrial distribution or repair experience is a plus
Why Join Us
- Stable, growing industrial distribution company
- Collaborative, team-oriented work environment
- Empowered role with autonomy and trust
- Consistent Monday–Friday schedule supporting work-life balance
- Long-term career growth and advancement opportunities