Rep Financial/ Baymeadows | Full-Time | Day

Overview

Reports directly to the Department Manager/Supervisor, this role is responsible for completing patient admission and registration functions, as well as supporting related financial processes. The position serves as a liaison between patients, nurses, physicians, and other healthcare staff to ensure efficient and accurate patient account management.

Responsibilities

• Complete patient admission and registration processes in an accurate and timely manner.
• Perform admission-related financial functions, including billing and collection support.
• Serve as a point of contact for walk-in patients and incoming telephone inquiries related to patient accounts.
• Provide guidance and assistance to patients regarding billing, insurance, and account concerns.
• Collaborate with patients, nurses, physicians, and internal departments to resolve account issues.
• Independently research and resolve outstanding patient account issues without escalation when appropriate.
• Deliver high-quality customer service to ensure a positive patient experience.
• Maintain confidentiality and accuracy when handling patient financial and demographic information.

Qualifications

• Education: High school diploma or GED required. Bachelor’s degree, CHAA certification, (Certified Healthcare Access Associate), or experience in a healthcare/medical insurance environment preferred.
• Experience: Three (3) to five (5) years of customer service experience preferred, ideally in a healthcare setting.
• Knowledge, Skills, And Abilities: Strong interpersonal and communication skills with the ability to interact effectively with individuals from diverse backgrounds. Knowledge of insurance requirements preferred. Strong decision-making skills, initiative, and attention to detail. Ability to prioritize tasks, organize workflow, and manage competing responsibilities. Ability to perform cashiering functions accurately and professionally. Ability to remain professional and composed in stressful situations. Proficiency in a Windows-based PC environment with typing speed of at least 25 words per minute.