Rep, Customer Service - TEMP

Job Description

The Customer Service Representative plays a vital role in delivering exceptional customer service and ensuring customer satisfaction. They are responsible for efficiently processing orders received via phone, handling inquiries, and resolving problems promptly. The role requires strong problem-solving skills, attention to detail, and the ability to effectively manage customer relationships. The Customer Service Representative also contributes to upselling and cross-selling efforts to maximize revenue opportunities.

• Process orders received via phone, demonstrating a thorough understanding of product details, order clarification, product allocations, and dating confirmation.
• Ensure accuracy and efficiency in order processing.
• Handle routine and complex customer inquiries, providing timely and effective resolutions.
• Utilize strong problem-solving skills to address customer concerns and ensure their satisfaction.
• Maintain accurate account details related to expired purchase orders, expired licenses, shipping instructions, and other customer-related functions.
• Proactively engage in upselling and cross-selling opportunities during customer calls, effectively promoting additional products to maximize revenue potential.
• Collaborate with cross-functional teams to resolve complex customer issues, demonstrating strong communication and problem-solving skills.

Qualifications

• A high school diploma or equivalent required.
• A bachelor’s degree desired.
• Minimum 2 years proven experience in a customer service role, preferably in a fast-paced environment required.
• Experience in upselling and cross-selling is desirable.
• Pharmaceutical or highly technical experience desired.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Strong problem-solving and decision-making abilities, with a proactive approach to finding solutions.
• Attention to detail and accuracy in order processing and data entry.
• Proficiency in using customer service software, order management systems, and Microsoft Office Suite.
• Demonstrated ability to work well in a team and collaborate with cross-functional departments.
• Ability to remain calm and professional when dealing with difficult customers or challenging situations.
• Ability to multitask, prioritize workload, and manage time effectively.