Rep Client Service II- Admin | Sleep Lab | Full-Time | Day

About the role

Reports directly to the designated immediate manager for the specific practice or outpatient department. Serves as a liaison between patients, nurses, physicians, and others, providing excellent customer service and greeting patients entering the department or practice.

Responsibilities

• Schedule patient appointments.
• Interview patients to obtain appropriate demographic and financial information.
• Register patients and perform other registration functions.
• Obtain necessary signatures and documentation from patients for billing and insurance purposes.
• Order laboratory tests and other tests via the computer system at the direction of physicians.
• Perform end-of-day disposition and gather appropriate statistical information relating to patients.
• Announce the arrival of patients and answer incoming telephone calls for the department or practice.
• Process referral requests for all providers practicing within the clinic module.
• Ensure referral or authorization numbers are obtained for services when needed.

Requirements

• High School Diploma or GED.
• Minimum of two (2) years experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge.
• Knowledge of insurance plans and guidelines.
• Ability to obtain authorizations and pre-certifications from insurance plans.
• Excellent decision-making skills and initiative.
• Detail-oriented with strong organizational and prioritization abilities.
• Excellent verbal and written communication skills in English.
• Basic arithmetic skills for cashiering.
• Data entry experience.
• Ability to handle stressful situations professionally in a customer service capacity.
• Skilled in conflict resolution.

Preferred Qualifications

• Two to four (2-4) years of clerical or customer service experience, ideally in a healthcare-related industry.
• One year of experience with third-party payors and computer systems for inputting data and reviewing patient demographic material.
• ICD-9 and CPT coding knowledge.
• Completion of a standard terminology course.

Age of Patients Served: All age groups.