Renters Insurance Program Manager

About the role

Position Summary The Renters Insurance Program Manager leads the Insurance Compliance Specialist team and owns renters insurance compliance for the entire Weidner portfolio. This is a high-impact, high-visibility role requiring a predisposition for action, sharp judgment, and a high level of accountability. The Renters Insurance Program Manager trains and supervises the specialists who intake, review, and correct renters insurance evidence; manages the relationship with the preferred insurance providers; produces monthly, quarterly, and annual reporting; and reconciles the monthly premium remittance. The role works daily with on-site associates, regional leaders, corporate departments, and external vendors, and is expected to provide excellent customer service in every one of those interactions.

Responsibilities

• Team Supervision: Manage the day-to-day performance and workload of the Insurance Compliance Specialists, including assigning and prioritizing work, monitoring quality and turnaround times, addressing performance concerns as they arise
• Performance Management: Conduct regular one-on-one check-ins and formal performance reviews with direct reports, set individual and team goals aligned with department objectives, and provide ongoing coaching and feedback
• Staffing & Development: Interview candidates and make hiring, promotion, and corrective action recommendations for the Renters Insurance team; onboard new team members and identify development opportunities that support career growth for direct reports
• Escalation & Quality Assurance: Serve as the escalation point for complex or disputed renters insurance evidence, resolve exceptions the Insurance Compliance Specialists are unable to close, and conduct quality reviews of the team’s work
• Training: Create and maintain training documents used by the Insurance Compliance Specialists and on-site associates, assess training needs by community and by region, and partner with regional leaders to deliver training as needed
• Preferred Provider Oversight: Manage the preferred provider program and engage with preferred providers to maintain program efficiency, compliance, and service standards
• Premium Remittance Reconciliation: Review and reconcile monthly billing and premium remittance with preferred providers, and research and resolve discrepancies
• Reporting: Produce monthly, quarterly, and annual renters insurance compliance reporting as assigned, and surface trends, exceptions, and portfolio-level risk to the Director of Risk Management & Insurance
• Continuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within renters insurance compliance
• Deadline Leadership: Influence and motivate others, including vendors and cross-functional teams, to meet deadlines while upholding quality standards
• Team Collaboration: Communicate regularly with the Director of Risk Management & Insurance and partner with regional leaders, on-site teams, and corporate departments to resolve compliance issues
• Service Culture Leadership: Demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customers

Qualifications

• Minimum of two years of renters insurance experience, either from an insurance carrier’s perspective or as a representative of a landlord in the multifamily housing space
• Minimum of two years of experience supervising direct reports, including assigning work, reviewing quality of work, and conducting performance reviews
• Bachelor’s degree preferred; experience within the multifamily or apartment industry preferred
• Experience reviewing and reconciling vendor billing,