RenterAid Manager

About the role

The Los Angeles County Affordable Housing Solutions Agency (LACAHSA) is a new agency created to address the ongoing challenges of affordable housing in L.A. County. We help people stay in their homes and increase housing options in all communities of Los Angeles County. Our agency was created by California state legislation sponsored by community organizations and housing experts, approved by the State Legislature, and signed by Governor Gavin Newsom. We are governed by a Board of 22 Los Angeles County leaders, including elected officials and housing experts.

Responsibilities

• Support strategy and implementation of the countywide RenterAid program by overseeing timelines, workflows, launch readiness, contract management, partner accountability, and continuous improvement efforts aligned with agency goals.
• Manage and coordinate contractors, consultants, service providers, and Eligible Jurisdictions (EJs), including oversight of scopes, deliverables, budgets, compliance, reporting, and payments in collaboration with fiscal and operations teams.
• Provide responsive technical assistance, customer service, and implementation support to Eligible Jurisdictions while building strong partnerships across local governments, County departments, contractors, and stakeholders.
• Support equity-focused program evaluation and system performance by analyzing outcomes, service gaps, unmet needs, and coordinating development of dashboards, analytics, and reporting tools.
• Lead and support learning collaboratives, trainings, and cross-jurisdiction knowledge sharing to promote best practices, program consistency, and implementation.
• Develop and maintain policies, procedures, guidance materials, and operating documents, while recommending policy and operational improvements informed by data and stakeholder feedback.
• Prepare reports, presentations, and executive briefings on program outcomes, implementation progress, contractor performance, housing stabilization metrics, and strategic recommendations for County leadership, the Board, and stakeholders.
• Serve as the primary point of contact for large-scale research and evaluation initiatives, including RenterAid and other agency-wide program evaluation efforts.

Requirements

• 3+ years of experience implementing housing stability, social service, or renter assistance programs.
• Bachelor’s degree in public administration, business, social policy, or related field.
• Experience managing multiple stakeholders and cross-sector collaborations.
• Strong understanding of housing instability, renter protections, and homelessness prevention systems.
• Highly organized with strong project management and communication skills.
• Comfortable operating in a fast-paced, start-up environment.

Qualifications

• Desired Experience: Experience working with Los Angeles County jurisdictions or regional government systems. Experience with rental assistance programs, eviction prevention, legal aid coordination, or Neighborly systems. Experience in public sector grant management and procurement.
• Key Competencies: Demonstrated ability to provide programmatic oversight of complex portfolios in housing, homelessness, or related fields, with expertise in renter protection and homelessness prevention, and awareness of best practices and policy innovations. Strong knowledge of contract management processes, compliance, and performance monitoring, with experience using contract management systems (Neighborly or similar), and aligning programmatic oversight with financial monitoring through cross-departmental collaboration. Skilled in analyzing program data and translating findings into actionable insights, with strong written and verbal communication skills, including preparing presentations and reports for diverse audiences. Experience providing technical assistance and capacity-building support to partner organizations, and a self-starter who thrives in a dynamic, mission-driven, start-up environment.
• Technical Skills: Microsoft Office Suite Project management tools Neighborly or similar grant management systems Data dashboards/reporting platforms Ability to adapt quickly to new systems and tools.

Benefits

We Offer Amazing Benefits Too Great PPO health insurance options, and we will cover 100% of your premiums for Medical, Dental & Vision Fully paid Life and AD&D insurance coverage Employee Assistance Program (EAP) Generous retirement benefit where we match employee contributions dollar-for-dollar, up to 5% of the employee’s salary, with immediate vesting Paid time off, including 14 holidays, two weeks of sick leave, and two weeks of accruable vacation for new, full-time employees in their first year

Pay

Compensation Range: We are committed to equitable compensation practices, and we offer an annual salary ranging from $154,154 to $170,154, depending on your experience and qualifications.

Schedule

N/A