Rental Technician Winter '26 - '27

About the Role

Yellowstone Club’s Retail & Rental department is seeking a Rental Technician for the upcoming Winter season (November through April). This role ensures Members and guests are properly outfitted with equipment for activities on property, delivering outstanding guest service in a private residential community in Big Sky, Montana.

Responsibilities

• Greet and acknowledge every Member and guest, maintaining outstanding service standards and solid product knowledge.
• Guarantee total guest satisfaction, displaying hospitality and professionalism at all times.
• Handle all guest transactions in a legal and ethical manner.
• Apply property safety and security procedures to maintain a secure environment.
• Report accidents or emergencies to the General Manager or Human Resources immediately.
• Foster a positive working relationship with all employees to promote a collaborative environment.
• Provide accurate and timely information regarding rental shop services and charge appropriate Member accounts.
• Interface with other departments to meet Member, guest, and prospective Member requests.
• Answer inquiries via telephone, facsimile, email, and mail.
• Maintain detailed records of Member preferences and requests.
• Ensure proper selection, fitting, and selling of winter and summer sports equipment and accessories.
• Repair rental equipment and manage returns efficiently in the rental system.
• Maintain a positive atmosphere in the rental shop for Members, guests, and employees.
• Perform duties in accordance with Club policies, procedures, and service standards.
• Meet departmental productivity, organization, punctuality, and consistency standards.
• Maintain a clean, neat appearance and professional demeanor at all times.
• Communicate regularly with supervisors, managers, and directors.
• Project a favorable image of Yellowstone Club to Members and guests.
• Work flexible hours, including evenings, weekends, and holidays, with potential for long hours due to business demands.
• Maintain cleanliness of workspaces (e.g., desks, trash removal).

Requirements

• High school diploma, GED, or vocational training/job-related coursework.
• 1–2 years of customer service experience.
• 2+ years of experience with outdoor equipment.
• Strong verbal communication, interpersonal, and analytical skills.
• Valid state driver’s license.
• Intermediate knowledge of Microsoft Office systems.
• Ability to speak and write clearly and legibly.
• Basic math calculation skills.
• Problem-solving ability and awareness of when to escalate issues to management.

Preferred Qualifications

• Previous work experience in the retail industry.
• Understanding of ski, snowboard, mountain bike mechanics, and components.
• Knowledge of Jonas computer system and Easy Rent software.

Work Environment

The role is primarily performed in a climate-controlled environment, but may require working outside in extreme heat, cold, rain, wind, snow, or other inclement weather conditions.

Physical Demands

• Occasionally required to walk, use hands and arms, and lift up to 20 pounds.
• Frequently required to talk and hear.
• Constantly required to use vision for tasks such as analyzing data, reading, and ensuring accuracy.
• Constantly required to sit for extended periods and use hands/fingers to operate a computer.

Benefits

• Free transportation to and from Bozeman.
• Complimentary shift meals.
• Two employee ski days at Yellowstone Club each month.
• Discounted ski pass to Big Sky Resort or Bridger Bowl.
• 401k eligibility with bi-weekly match.
• Access to onsite fitness center 24/7.
• Discounted employee housing in Big Sky or Bozeman.
• Discounts to over 1,000 retailers through ADP LifeMart.
• End-of-season employee appreciation day and retail sale.

Schedule

Seasonal position from November through April. Requires flexibility to work evenings, weekends, holidays, and potentially long hours based on business demands.