Rental Specialist - Pumps

What You Will Be Doing

As the CRS Rental Pump Specialist, you will act as an inside sales representative for the Cat Rental Store (CRS) with a focus on pump rentals and related solutions. This position handles customer transactions over the phone and in person, ensuring accurate quotes, contracts, and scheduling for pump deliveries and pickups. The Rental Pump Specialist plays a critical role in maximizing pump fleet utilization and ensuring customer satisfaction within the designated trade area.

• Maintain accurate paperwork and databases
• Clock in and out for equipment returns
• Record daily logs of phone calls and customer interactions in the system
• Handle customer complaints professionally, offering solutions rather than excuses

Primary Responsibilities

• Ensure superior customer service by doing everything possible to meet customer needs
• Determine customers’ pumping requirements and recommend the best rental solutions for their applications
• Check pump availability with the shop and schedule maintenance to meet delivery deadlines
• Clock in and out for equipment returns
• Coordinate timely delivery and pickup of pump equipment to satisfy customer requirements
• Administers rental agreements, including rental out and in dates

Additional Responsibilities

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

Education/Experience

• High school diploma or equivalent

Required Qualifications/Skills

• Proficiency with computer applications including Excel, Word, PowerPoint, and basic internet tools for quoting and tracking pump rentals
• Ability to comprehend, speak, and write English clearly for customer communication and documentation
• Excellent interpersonal and communication skills, both in person and over the phone, with a focus on technical discussions related to pump applications
• Creative thinking and problem-solving ability to address customer needs and operational challenges
• Highly organized and able to work effectively in a fast-paced rental environment
• Valid driver’s license and acceptable driving record for occasional customer visits or equipment inspections

Preferred Qualifications/Skills

• Bachelor’s Degree from a four year college or university or related equivalent experience preferred
• Knowledge of Spanish language preferable but not required

Values at Yancey Bros. Co.

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal Candidates Will Demonstrate The Following Values

• Acting in a safe manner
• Exhibiting honesty and integrity
• Exhibiting fairness and ethics
• Acting in a team environment
• Delivering quality results
• Embracing change and improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer

• Competitive Pay Structure
• Individual Bonus Opportunities Available
• Techician Tool Allowance
• Full Medical, Vision, and Dental Coverage
• Employee Wellness Programs
• Paid Vacations and More