Rental Shop Lead

Responsibilities

• Safely perform inspections, diagnoses, and repairs of heavy equipment and related components following established procedures and guidelines.
• Lead a team of Rental Shop Technicians, providing support, guidance, training, and performance evaluations.
• Ensure production goals are met and exceed department objectives.
• Open and close work orders, recognizing when warranty or goodwill should be filed.
• Maintain high‑level communication with multiple departments, including shops and rental staff.
• Demonstrate strong customer relations and support.
• Contribute to a positive work environment and promote the company’s vision, mission, and values.
• Model and reinforce safety policies, championing a safe and healthy work environment.
• Monitor physical requirements (facilities, tools, environment) and communicate needs to the supervisor.
• Focus on expense control and days‑to‑ready; manage parts orders and identify parts for return.
• Troubleshoot and diagnose equipment malfunctions; repair and maintain equipment and components.
• Provide quality‑control/assurance inspections of completed tasks.
• Plan and control the cost of repair jobs.
• Provide task‑ and behavior‑oriented guidance, mentoring, and training to others.
• Maintain all equipment and work areas in a clean, orderly condition.
• Work safely at all times, adhering to all applicable safety policies, company procedures, and standards.
• Work overtime as required by workload and customer needs.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent (required).
• 5+ years of experience maintaining, troubleshooting, and repairing diesel equipment (preferred).

Skills

• Extensive knowledge of machines and tools, including design, use, repair, and maintenance.
• Ability to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals.
• Proficiency with current computer software, related hardware, and machine electronic systems.
• Quality‑control analysis skills for testing and inspecting products, services, or processes.
• Operation and control skills for equipment or systems.
• Equipment selection skills to determine appropriate tools and equipment for a job.
• Organizational and time‑management abilities; capable of setting priorities and handling stress in a fast‑paced environment.
• Strong interpersonal, written, and oral communication skills.
• Professional demeanor representing the company with customers.
• Strong problem‑solving abilities; detail‑oriented with high accuracy.
• Team‑player attitude; enthusiastic, hard‑working, and able to work with minimal supervision.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• 401(k) with profit sharing.
• Generous paid time off and paid holidays.
• Uniforms provided.
• Exposure to world‑class CAT training and development.
• Friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Working Conditions

• Primarily indoor (non‑climate‑controlled) environment around moving mechanical parts.
• Work in cramped spaces and at heights.
• Use of personal protective equipment required to protect against chemicals, dust, steam, high‑pressure water, and rotating equipment.
• Physical demands include standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting up to 50 lb unassisted.
• Use of a broad variety of tools and machines for maintenance, troubleshooting, and repair.
• Use of computers and other technology to complete job responsibilities.