Rental Sales Representative

At Ryder, our most important competitive advantage is our people. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career in an essential industry where we’ve been a leader since 1933.

About the role

The Rental Sales Representative acts as the front-line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This role works cross-functionally across Sales, Marketing, Operations, and Asset Management while utilizing excellent customer communication skills. The program is fast-paced and touches every aspect of the business unit, allowing you to acquire proven industry knowledge, skills, and resources to develop relationship-building and carve out your own career path with promotion opportunities based on performance.

Responsibilities

• Handle sales and sales process for inbound calls as well as outbound solicitation.
• Execute the business unit's marketing plan and maintain current, accurate data within the company's marketing database.
• Maximize rate opportunities within the marketplace and generate rental, lease, and used vehicle sales leads.
• Maintain and expand relationships with existing customer base and maximize operational effectiveness by coordinating overall inventory levels to meet customer demand.
• Meet overall Ryder market share by successfully executing sales and marketing initiatives.
• Ensure the overall profitability, operations, and asset management of a rental location.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction and maintain compliance with company, local, state, federal, and other regulatory agencies.
• Drive profitable revenue growth by maintaining and growing customer relationships and ensuring overall satisfaction for all internal and external customers.
• Reconcile all customer concerns, issues, and disputes to maintain ongoing relationships.
• Build constructive and effective relationships with both internal and external customers, maintaining composure in stressful situations.
• Clearly articulate Ryder's product and service offerings.
• Perform the role of On-Call Representative on a voluntary basis or as scheduled by a Supervisor.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• One (1) year or more of sales experience required.
• Strong verbal and written communication skills with the ability to convey information effectively.
• Goal-oriented, results-driven, assertive, and able to deal well with ambiguity.
• High level of initiative, self-motivation, and self-direction.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Ability to focus on multiple projects and activities simultaneously.
• Flexibility to operate and excel in a fast-paced environment.
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors).
• Demonstrated customer service skills.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on RyderShares.

Pay

Hourly pay range: $22.00 – $23.00. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Schedule

• First Shift: Monday - Friday.
• Rotational Saturdays (depending on branch location/hours).
• Paid weekly with overtime opportunities.

Shop Location: West Allis, WI.