Rental Sales & Customer Service Associate

What You'll Be Doing

• Welcome customers and assist with new rentals, reservations, vehicle exchanges, extensions, and returns.
• Identify customer needs and recommend the rental vehicle and optional products that best fit their trip.
• Present available protection plans, vehicle upgrades, and other value-added services.
• Complete rental agreements, collect payments, and process transactions accurately.
• Conduct vehicle inspections before and after each rental, documenting vehicle condition.
• Work closely with the operations team to ensure vehicles are available, clean, and ready on schedule.
• Maintain accurate customer and rental records using company systems.
• Build and maintain positive relationships with local businesses, insurance replacement customers, and repeat renters.

Qualifications

• A high school diploma or equivalent.
• Experience in customer service, retail, hospitality, sales, banking, or the car rental industry is preferred but not required.
• Strong communication skills with the ability to build rapport with customers.
• Comfortable multitasking and prioritizing responsibilities in a busy environment.
• Able to remain professional and solution-focused during challenging customer interactions.
• Self-motivated with the ability to work independently and as part of a team.
• Weekend availability is required.

Requirements

• Must be at least 18 years of age and authorized to work in the United States.
• Valid driver's license with a satisfactory driving record (no more than two moving violations or at-fault accidents within the past three years).

Salary

$16-$18/hr.