Rental Sales Account Manager

About the role

The Rental Account Manager serves as the primary Rental Sales/Marketing function at the business unit level, supporting commercial rental and trailer services product lines. This role focuses on increasing Ryder's rental sales presence, generating profitable new accounts, retaining existing accounts, and driving pure rental revenue growth, improved profitability, and improved Return on Assets. Additionally, the position supports lease sales productivity and performance through lease conversion quotas.

Responsibilities

• Sales:
  • Develop leads through cold calls, telephone solicitation, and customer visits.
  • Assess customer needs using product knowledge and develop proposals.
  • Collaborate with rental operations to ensure equipment availability.
  • Market at the branch level and train Rental Sales Representatives in telemarketing and marketing techniques.
• Customer Retention:
  • Maintain customer contact through visits and phone calls.
  • Handle customer complaints and stay abreast of customer needs, particularly for long-term rentals.
  • Retain customers in a price-competitive market and schedule retention visits.
• Time Administration:
  • Develop proposals and contracts, maintain customer files, and prepare follow-up correspondence.
  • Coordinate with other business unit departments.
  • Maintain FIS integrity and accuracy of customer data in the DPS system.
  • Handle administration tasks such as credit approval, collections of receivables, and maintenance updates.
• Perform other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to build strong customer relationships.
• Works independently with minimal supervision.
• High energy, self-directed, self-motivated, and able to work as part of a team.
• Flexibility to operate and excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Highly thorough and dependable.
• Committed to good ethical business practices.
• Maintains a high degree of professionalism.
• Ability to create and maintain professional relationships at all organizational levels.
• Detail-oriented with excellent follow-up practices.

Qualifications

• Bachelor’s degree required in Marketing or 5 years of equivalent job-related experience.
• One (1) year or more of sales experience or equivalent sales training required.
• Three (3) years or more of sales experience preferred.
• One (1) year or more of industry experience preferred.

Pay

Pay Type: Salaried

Minimum Pay Range: $50,000

Maximum Pay Range: $53,000

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits

For all full-time positions, Ryder offers comprehensive health and welfare benefits, including:

• Medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• A tax-advantaged 401(k) retirement savings plan.