Rental Management Trainee

About the role

At Ryder, our most important competitive advantage is our people. CULTURE • INTEGRITY • FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry, and we’ve been in the game since 1933!

This Rental Management Trainee program is fast-paced and touches every aspect of the business unit. The program is designed to be completed in 18–24 months. In this role, you will acquire proven industry knowledge, skills, and resources to develop your relationship-building. We allow you to carve out your own career path and promote from within, based on performance. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.

Responsibilities

• Handle the sales and process for inbound calls as well as outbound solicitation
• Maintain current and accurate data within the company's marketing database
• Generate rental, lease and used vehicle sales leads
• Manage all rental asset processes to include Vehicle PM and cleanliness standards
• Meet overall Ryder market share by successfully executing the sales and marketing initiatives
• Maintain compliance with company, local, state, federal and other regulatory agencies
• Reconcile all customer concerns, issues and disputes in order to maintain ongoing relationships and grow the current customer base
• On a voluntary basis and based on scheduling, perform the role of On-Call Representative according to work schedules determined by Supervisor
• Perform other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills
• Excellent communication and interpersonal skills
• Flexibility to work in a fast-paced, dynamic environment
• High energy, self-motivated, self-directed person who can focus on multiple projects and activities simultaneously and thrive in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Detail-oriented with strong follow-up practices
• Possess a high degree of common sense and the aptitude to learn quickly
• Ability to relocate in the region/US at the conclusion of the training program
• Computer literate (intermediate required)

Qualifications

• Bachelor’s degree required; business administration or similar related degree
• One year or more customer service with issues resolution experience preferred
• Computer literate (intermediate required)

Benefits

• Comprehensive health and welfare benefits: medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan with employer match
• RyderShares discount

Pay

Salary | Paid Weekly

• Pay Type: Salaried
• Minimum Pay Range: $58,000
• Maximum Pay Range: $58,000

Schedule

• Shop Location: Hayward, CA
• Hours: 7:00 AM to 4:00 PM
• Schedule: Monday – Friday
• Rotational Saturdays (depending on branch location/hours)