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Jobs · Customer Service · Indiana

Rental Housing Customer Service Representative

Leidos · Indianapolis, IN · 1 mo ago
On-siteCustomer Service$20–$22/hrFull-time

About the role

Leidos is seeking a Rental Housing Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

Responsibilities

  • Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.
  • Handle backup calls from the public regarding buying homes and servicing their loans.
  • Provide information and resources to customers to deliver customer service excellence.
  • Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Document customer phone communications in an internal database.

Requirements

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.

Qualifications

  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Skills

  • Experience with HUD-subsidized multifamily apartments or public housing.
  • Call Center (Omnichannel).

Benefits

To be a successful Rental Housing Customer Service Representative, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.

Pay

The pay for this position is $20-$22 per hour.

Schedule

10:00 am – 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).

English or Bilingual in English/Spanish is a plus - verbal and written.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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