Rental Equipment Manager

About the role

The Rental Equipment Manager is responsible for planning, coordinating, and directing the retail rental operations of all equipment at their assigned location. They keep an up-to-date inventory and act as a technical adviser on all equipment issues. This position reports to the FRANKFORT, IN store location.

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Open and close rental contracts and reservations. Ring out rental transactions on point of sale system.
• In presence of customer, check equipment for damage, fuel levels, missing parts, etc.
• Maintain an up-to-date "Rental Down" list with a plan on how to work on these items.
• Check in returning equipment. Inspect for damage, missing parts, fuel levels, and cleanliness. Charge fees when necessary.
• Deliver, set up, tear down, and pick up rental equipment as needed.
• Inspect equipment on a regular basis to comply with company safety policies. Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
• Ensure that out-of-service equipment is repaired in a timely manner. Communicate needs to outsourced repairs to central office.
• Maintain missed rental reports and perform daily, weekly, monthly, and yearly reports as necessary.
• Care for and maintain company-provided tools. Inform Store Manager of any tool or equipment needs.
• Maintain a clean, organized, and safe rental area.
• Opening and closing store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Always continue to make customers a priority while working your department.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other areas of the store as needed.
• Follow all company policies and procedures.

Requirements

• High School Diploma or GED
• Mechanical expertise is a must for this position.
• Valid drivers license; For-Hire Endorsement not required but preferred.

Qualifications

• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 50 lbs at times.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time