Rental Coordinator

Overview

Quinn Company, your local Caterpillar store, is hiring a Rental Coordinator in Riverside, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Responsibilities

• Rental customer service activities: take calls, answers questions, quotes rates.
• Affords customers choose correct equipment size, mix, and model for application and jobsite requirements.
• Promotes the use of Caterpillar products for all rental needs.
• Maintains proactive / creative posture to increase rental sales activity and profitability.
• Ensures accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc.
• Schedules / coordinates equipment hauling in support customers’ needs through appropriate channels; processes billing.
• Updates rental transactions and related information into Rentalman database.
• Performs rental equipment check-in / check-out.
• Captivates and coordinates maintenance and repairs with Service Department; monitors repair status and costs.
• Works with Service Department to ensure equipment abuse by customers are identified and billed accordingly.
• Investigates and resolves customer problems with equipment deliveries, repairs, billing, and related logistics.
• Makes recommendations to management regarding changes in the rental fleet mix and equipment needs to maximize revenue.
• Assists outside Sales Representatives as necessary.
• Assists with other counter operations and rental store functions as needed and requested by store manager.
• Represents Quinn Rental Services in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization.

Qualifications

• High school diploma or general education degree (GED) and one to two years related experience and/or training; or equivalent combination of education and experience.