Rental Coordinator
Quinn Company, your local Caterpillar store, is a dealership founded in 1919 that sells, services, and rents new and used construction, agricultural, and material handling equipment, along with diesel and natural gas engines. As a Caterpillar Dealership, Quinn combines an entrepreneurial spirit with the global reach and support of a Fortune 50 company, ranking among the top-performing Caterpillar Dealers worldwide. The company’s culture is built on a competitive, performance-driven foundation.
About the role
The Rental Coordinator rents and sells Caterpillar and Allied equipment/products to maximize revenue while servicing the rental and sales needs of current and prospective customers. Responsibilities span from small hand tools and contractor supplies to large earthmoving and industrial equipment.
Responsibilities
- Handle rental customer service activities: take calls, answer questions, and quote rates.
- Assist customers in choosing the correct equipment size, mix, and model for their application and jobsite requirements.
- Promote the use of Caterpillar products for all rental needs.
- Maintain a proactive and creative posture to increase rental sales activity and profitability.
- Ensure accurate and timely rental transactions, including invoicing, insurance verification, credit checks, and payment terms.
- Schedule and coordinate equipment hauling to support customers’ needs through appropriate channels; process billing.
- Update rental transactions and related information in the Rentalman database.
- Perform rental equipment check-in and check-out.
- Coordinate and schedule maintenance and repairs with the Service Department; monitor repair status and costs.
- Work with the Service Department to identify and bill for equipment abuse by customers.
- Investigate and resolve customer problems related to equipment deliveries, repairs, billing, and logistics.
- Make recommendations to management regarding changes in the rental fleet mix and equipment needs to maximize revenue.
- Assist outside Sales Representatives as necessary.
- Support other counter operations and rental store functions as needed and requested by the store manager.
- Advise management of significant competitive sales and rental activities.
- Represent Quinn Rental Services professionally to promote the goals and values of Quinn Company and the Caterpillar organization.
Qualifications
High school diploma or general education degree (GED) and one to two years of related experience and/or training; or equivalent combination of education and experience.
Pay
Starting wage for the Rental Coordinator will depend on experience and education, ranging from $23.00 to $27.00 per hour.