Rental Coordinator

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

About the role

Mustang Cat is seeking a motivated and customer-focused Rental Coordinator to join our team in Northwest Houston. In this role, you will serve as a key point of contact for customers, coordinating equipment rentals from initial inquiry through billing while ensuring a positive customer experience and supporting efficient branch operations. If you enjoy working in a fast-paced environment, building customer relationships, and helping keep projects moving, we want to hear from you.

Responsibilities

• Assist customers by phone, email, and in person to identify equipment solutions that meet their rental needs
• Prepare quotes, process rental agreements, and coordinate rental transactions from start to finish
• Coordinate customer requests and ensure timely fulfillment of rental orders
• Schedule and dispatch transportation for equipment deliveries, transfers, and returns
• Utilize internal systems and resources to verify equipment availability and coordinate rentals efficiently
• Monitor rental contracts, billing, and documentation for accuracy and completeness
• Build strong customer relationships by providing responsive, professional service
• Work closely with operations, service, and other branch personnel to maximize equipment utilization and customer satisfaction

Requirements

• Associate's or Bachelor's degree in Business, Management, Technical Studies, or a related field preferred
• Equivalent work experience may be considered in lieu of formal education
• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Proficient computer skills, including Microsoft Office applications
• Strong organizational skills with the ability to manage multiple priorities
• Mechanical aptitude and the ability to understand equipment applications and customer needs

Skills

• Bilingual in English and Spanish (strongly preferred)
• Previous experience in equipment rental, construction, heavy equipment, or related industries (strongly preferred)
• Knowledge of Caterpillar (CAT) equipment and applications (strongly preferred)
• Understanding of equipment applications within construction, industrial, or commercial markets (strongly preferred)

Benefits

• Great work-life balance
• Opportunity for overtime
• Tuition reimbursement
• Career growth and advancement opportunities
• Job stability with an industry leader
• Comprehensive benefits: Medical, Dental, Vision
• 401(k) with company match
• Paid vacation, sick time, and holidays