Rental Coordinator

About the role

At EquipmentShare, we’re not just renting equipment—we’re transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time.

We’re hiring a Rental Coordinator at our rental facility in Menomonee Falls, WI, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate customers about how EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure 100% satisfaction with service and support
• Keep customers up-to-date about new or additional ways EquipmentShare can improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Develop new sales strategies and techniques to increase market share and improve customer experience

Qualifications

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Requirements

Required Skills/Abilities:

• Strong listening skills and a focus on solving customer problems
• Energized by building, nurturing, and maintaining customer relationships throughout the rental process
• Strong interpersonal and problem-solving skills
• Ability to adapt to the fast pace of a growing company and stay educated on the latest EquipmentShare products and services

Education and Experience:

• High School diploma or equivalent

Benefits

• Monthly Family Dinner Night—we treat you and your family to dinner every month (an employee favorite!)
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Schedule

• Monday to Friday, 7:00 AM to 5:00 PM
• Overtime pay after working 40 hours