Rental Coordinator

About the role

As a Rental Coordinator, you will provide sales support and manage the administration workflow to ensure proper rental practices, high customer service, and satisfaction.

Responsibilities

• Locate and obtain rental units from other locations for customers.
• Open and close rental contracts and work orders for repairs on rental units.
• Supply necessary DOT compliance forms for rental units and create BOL’s.
• Understand the fleet of rental units and their applications.
• Obtain information from units for sales forms.
• Contact vendors for shipping quotes and arrange shipping of rental units to customers nationwide.
• Maintain new unit and rental unit inventory, upfit inventory data entry, local company spreadsheets, and company asset files.
• Create and supply PO numbers for vendors.
• Complete license and registration for assets and assist customers with license and title inquiries.
• Complete and scan all shipping forms and rental paperwork.
• Perform regular inventory for the units on ground.
• Work directly with headquarters for rental and RPO pricing.
• Create and maintain a superior experience for customers.
• Work directly with the service department to ensure quick turnaround time on downed rental units.
• Monitor and report monthly rental revenue.

Requirements

• High school diploma or equivalent; college degree a plus.
• 2 years of proven experience in a similar role.
• Background in aerial, construction equipment, and heavy & light duty trucks preferred.
• Extremely detail-oriented and accurate.
• Able to work in a fast-paced environment, set priorities, and adapt to changing work demands.
• Self-sufficient, driven, and able to meet deadlines and schedules.
• Professional personal appearance and strong attendance record.
• General mechanical aptitude and experience with parts required; knowledge of hydraulic, heavy equipment, diesel truck, and/or farm equipment preferred.

Skills

• Computers and Electronics — General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
• Knowledge of inventory software (M3, Rentalman, etc.) to process purchase orders and track inventory is helpful.
• Understanding of principles and processes for providing a positive service experience, including internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong communication skills, both verbal and written.

Working Conditions

• Majority of work performed in an office setting; occasional work in the shop.
• May occasionally be exposed to bright lights, extreme temperatures, loud noise, dust, gas, and/or fumes.
• Able to work scheduled hours: 7:00 am–4:30 pm, Monday–Friday, plus any additional hours/days necessary to meet business demands.

Physical Requirements

• Ability to bend, stoop, and lift up to 25 lbs.
• Occasional lifting, carrying, pushing, and/or pulling; some climbing, balancing, stooping, kneeling, crouching, and/or crawling.

Benefits

• 401(k) with employer match.
• Competitive health care, dental, vision, and life insurance.
• Paid vacation, sick leave, and holidays.
• Short-term and long-term disability (STD/LTD).
• Partner discounts.
• Investment in employee development and tuition reimbursement.