Rental Coordinator

OBJECTIVES & ACCOUNTABILITIES

• Open branch for business prior to hours of operation each day.
• Answer 100% of incoming calls within 3 rings. Phone logs filled out completely and consistently.
• Before closing branch, 100% of billings for that day are completed. 100% of deliveries for the next day are logged and written in order.
• Phones are turned over to the Answering Service.
• Safety system is enabled and branch doors/gates are locked.
• On a daily basis, check for credit limit violations on 100% of rental reservations to credit customers and acquire credit approvals as required.
• 100% of credit applications to be checked for accuracy and completion before forwarding to credit for processing.
• 100% of Rental Agreements will be completed in the following manner: Full company name and address, First and last name of company contact, Date ordered / date rental begins / estimated return date, PO# required complete directions (job name / job address), Delivery rate, Special equipment needed, Rental Rates, Fire, Theft and Vandalism, 90% of all Rental Agreements to have customer REP endorsement and contract acceptance signature at all times.
• Learn and know competitive pricing and tendencies.
• 100% of all applicable refueling fees to be charged back to customer.
• 100% of assigned reports to be completed by required time.
• Lost rent report, substitution log and delivery log completed each day and cc the Branch Manager. Input from Sales Representative also required.
• Discuss daily.
• Counter must have equipment specifications (literature) and current prices for rental, new and used equipment. Information is to be updated once per month.
• Must understand, and be able to effectively explain the company’s REP policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Counter and show room floor area to be kept clean and orderly.
• Dress neatly and present a professional appearance in keeping with the company image.
• Perform 20 telemarketing calls per week.
• Complete 100% special assignment or projects from Branch Manager by required time.
• Follow established procedure to communicate with service dept. on equipment related issues.

POSITION PROFILE

• Communications skills are essential to the success in this position.
• Discusses customer needs, suggesting the most suitable and safe equipment for the application.
• Works closely with all personnel to ensure customer satisfaction.
• Promotes add-on sales and sells merchandise items from the rental store.
• A source of information to customers about related equipment and services available in the local market area.
• Asks questions about delivery conditions such as dock heights, narrow streets, etc.
• Notifies customer immediately if there are any delivery delays.
• Follows up on all overdue rental contracts.

COMPENSATION AND BENEFITS

• Altorfer Industries offers an industry leading compensation and benefit package.
• Health, Dental, Vision, Disability, and Life Insurance.
• 401(k).
• Paid Holidays.
• Paid Parental Leave and Funeral Leave.
• Paid Time Off.
• Prorated 80 hours of PTO.
• Education Assistance.
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection.
• Payrate: $20.00 - $24.00 per hour USD $20.00/Hr. USD $24.00/Yr.

WORK ENVIRONMENT

• The position works in a shop/warehouse and inside an office environment.
• May, on a continuous basis, sit at desk for a period of time; answer telephone calls and write or use a keyboard to communicate through written means.
• Walking and lifting up to 75 lbs. may be required.
• Noise level in the shop/warehouse is usually moderate to high and moderate to low in an office environment.

PHYSICAL DEMANDS

• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

REASONABLE ACCOMMODATIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WHY WORK FOR ALTORFER?

• At Altorfer, our iron is just the beginning.
• Our people make our company successful, and we would not be who we are without them.
• As a third generation, family-owned company created in 1957, we bring our values into how we do business.
• Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success.
• Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from.
• We have a collaborative, family valued culture, with a great reputation in the industry.
• A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.