Rental Coordinator (3408)

About the role

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. This role requires excellent communication skills, attention to detail, ability to multitask, and the ability to work collaboratively in a team environment with a safety-first mindset. Must fully support the company vision and team culture.

Responsibilities

• Address customer invoice inquiries and discrepancies, providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction.
• Provide information about rental services, pricing, and availability to existing and potential customers.
• Prepare documentation for customer contracts.
• Process rental transactions for all outgoing and incoming equipment, verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive purchase orders and invoices for vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.

Strong critical thinking skills and the ability to effectively problem-solve are required.

Qualifications

• High school diploma or equivalent experience.
• 3+ years of experience in the rental industry, customer service, or billing (preferred but not required).
• 1-2 years of data entry experience.
• Strong communication skills: verbal and written.
• Detail-oriented with strong organizational and multitasking abilities.
• MS Excel experience preferred.

Equipment used: computer, telephone, electronic office equipment, MS Office Suite (emphasis on Excel), and access to the company’s internal systems including Wynne Systems, Intranet, and Teams.

Benefits

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Hands-on experience in a dynamic and supportive work environment.
• Be part of a company committed to environmental sustainability and innovation.

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you!