Rental Associate - Winter Season

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

About the role

The Rental Associate will provide exceptional guest service by assisting guests with the selection and setup of rental equipment. They are responsible for demonstrating a high level of knowledge of rental equipment, and being able to advise the guest appropriately. In addition, the Associate will also be involved in regular daily maintenance and testing of the equipment. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Pay

Hourly pay range: $19.00 per hour. Actual pay will vary and may be above or below the range based on factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.

Responsibilities

• Maintain a friendly, congenial and helpful attitude when dealing with guests.
• Select and setup rental equipment for guests, including, but not limited to:
  • Fit correct size boots.
  • Select appropriate size ski/snowboard and length.
  • Adjust bindings.
  • Ensure forms are correct.
  • Instruct guest on use of equipment.
• Understand and utilize computerized rental system.
• Perform continual maintenance and upkeep of rental equipment including:
  • Clean and repair boots.
  • Inspect bindings.
  • Repair and tune skis and snowboards.
  • Repair pole baskets and grips.
• Perform mandatory, periodic ASTM inspection and testing of rental equipment.
• Comply with required risk management and indemnification procedures as well as other rental shop practices and procedures including:
  • Binding certifications.
  • Binding adjustments.
  • Forms, documentation and records.
  • ASTM binding testing.
  • Post-accident reporting.
• Consistently follow essential safety protocols.
• Know all products, services and prices offered in the rental/repair shop as well as being familiar with those of the resort.
• Foster an attitude of teamwork and cooperation within the rental/repair shop and the resort.
• Perform upkeep and maintenance in the rental shop and on tools and machinery as needed.
• Maintain neat, clean, and well organized shop.
• Perform other duties as assigned by the Ski Rental/Repair Shop Supervisors.

Requirements

• High School diploma or GED.
• No seasonal experience necessary but strongly encouraged.
• Previous Customer Service Experience strongly encouraged.
• Basic computer functionality required.

Skills

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Working Conditions

The primary physical environment in which this position works is outdoors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc. The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.

• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
• Exposure to:
  • Chemicals required for cleaning, de-greasing, and painting.
  • Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.
  • Fumes produced in activities ranging from cleaning to painting to fabrication of metal products.
  • Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.