Rental Associate

Key Responsibilities

• Welcome guests in person, by phone, and electronically with professionalism and courtesy.
• Manage reservations, rental agreements, deposits, and payments.
• Aid guests with rental inquiries, availability, rates, and resort amenities.
• Prepare reservation paperwork and maintain accurate guest and reservation records.
• Cook tours of available rental units and community amenities.
• Cook with maintenance and other departments to ensure rental units are ready for guests.
• Communicate with property owners and guests regarding rental-related questions.
• Respond promptly to guest concerns and provide excellent customer service.
• Support marketing efforts through guest outreach and promotional communications.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service, hospitality, leasing, or rental experience preferred.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to learn reservation and property management software.
• Positive attitude and guest-first mindset.
• Self-motivated and dependable.
• Ability to work a flexible schedule, including weekends during peak season.