Rental and Repair Service Writer

How You Will Make a Difference

The Service Writer assembles welding machines in accordance with manufacturer safety standards, responds to customer calls, and delivers courteous, professional service to customers and co-workers. This role also includes creating repair orders, converting work orders to sales orders, processing customer payments, reserving rental equipment, and preparing rental equipment to meet customer needs. By keeping service and rental processes accurate, efficient, and customer-focused, this position helps support customer satisfaction, operational success, and the continued growth of CK Supply.

Success Essentials

• Detail Oriented: Is very methodical in ensuring equipment is put together according to safety standards and guidelines.
• Customer Service Skills: Displays a pleasant professional attitude towards co-workers and customers.
• Self Directed: Ability to prioritize multiple projects and work independently with little direction or supervision.
• Problem Solver: Identify, analyze and solve problems.

CK Supply Core Values

Please read slowly these are non-negotiables and are a requirement for all positions!

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

Primary Duties And Responsibilities

• Assembles various new welding machines that necessitate gas hoses, power cables, setting voltage and building cylinder racks as required by manufacturer.
• Ensures outgoing rental equipment is properly setup and tested.
• Inspects all returned rental equipment and machines to ensure there is no damage and that equipment runs properly.
• Troubleshoots and repairs MIG guns.
• Ensures repaired equipment and rental equipment, for Branch locations, are staged in proper shipping area and enter delivery/billing tickets into computer.
• Loads and unloads machines for customers.
• Assist with incoming rental and service phone calls providing excellent customer service.
• Enter new work orders and rental delivery tickets in system as needed.
• Assist with log in of equipment for repair.
• Practices all safety policies and procedures.
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

Qualifications/ Requirements

• High School Diploma or equivalent
• Previous welding knowledge is required
• 1+ years of experience performing comparable duties
• Trade or vocational school completion is a plus
• Ability to read and comprehend manual instructions
• Basic computer skills required (Word, Teams, NetSuite, etc.)

Work Environment

The following are some conditions that an employee may encounter in this position. This list is not all-inclusive.

• Working around the smell of fumes/odors.
• Working in the vicinity of hazardous materials.
• Working around dirt/dust.
• Being exposed to extreme heat or cold weather conditions.

Physical Requirements

• Ability to lift 25-75lbs regularly, occasionally lift 76-100lbs
• Ability to maneuver all equipment
• Must be able to stand for long periods of time
• Ability to stoop, bend, twist, and kneel

Equipment Utilized

The following is a list of some of the types of equipment that an employee in this position may be required to operate. This list is not all-inclusive.

• Forklift
• Laptop/Computer
• Cell Phone
• Office phone and headset

Required Safety Equipment

All proper safety equipment must be worn according to company policies and regulations including safety glasses, safety boots, and ear protection while in any area considered safety-sensitive.

Why You Will Love Working Here

• Competitive salary
• Employee and Family owned
• Open-book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(K) with company match
• Paid Time Off