Rent Recovery Manager

About the role

The Rent Recovery Manager oversees a team of Rent Recovery Specialists and directly manages a portfolio of delinquent accounts. This role requires a balance of team leadership, strategic oversight, and hands-on collections activity.

Responsibilities

• Supervises, coaches, and develops Rent Recovery Specialists to ensure strong individual and team performance and a results-driven, accountable team environment.
• Maintains and actively manages an assigned portfolio of past resident accounts aged 1+ to 90 days from move-out, including daily outbound collection calls and account follow-up.
• Negotiates payment arrangements, settlements, and resolution strategies within company guidelines to maximize recovery and support timely account resolution.
• Serves as an escalation point for complex or high-risk accounts and resolves sensitive resident matters with discretion and professionalism.
• Ensures timely progression of accounts toward resolution, including write-off and third-party collection placement when appropriate.
• Prepares, analyzes, and delivers accurate and timely reporting to leadership, including delinquency, late fees, collections performance, recovery rates, write-offs, settlements, team metrics, and ad hoc reporting.
• Maintains accurate, detailed, compliant, and audit-ready documentation of all account activity within the collections software and property management system.
• Collaborates with Revenue Management, Operations leadership, Site Teams, property teams, and Accounting to support revenue recovery initiatives, account resolution, reconciliations, and financial accuracy.
• Identifies opportunities to improve collection processes, tools, workflows, system utilization, and reporting efficiencies.

Qualifications

• A High School Diploma or GED required.
• Education in a field related to Property Management preferred.
• 1-3 years of leadership, coaching, or supervisory experience in collections, customer service, revenue recovery, or property management required.
• 1-3 years of experience handling delinquent accounts, payment arrangements, settlements, escalations, and account resolution preferred.
• 1-3 years of experience preparing and analyzing collections, delinquency, or performance reporting to support operational decision-making preferred.
• 1-3 years of experience in Military Housing or Property Management preferred.
• 1-3 years of experience with Yardi or other property management systems preferred.
• Demonstrated ability to manage team performance through productivity metrics, recovery goals, coaching, and accountability.
• Strong knowledge of collections processes, payment arrangements, settlements, write-offs, and third-party placement practices.
• Strong working knowledge of property management systems, collections software, and Microsoft Excel.
• Ability to maintain accurate, compliant, and audit-ready documentation and records.
• Ability to manage multiple priorities, balance individual account responsibilities with team leadership duties, and meet deadlines in a high-volume environment.
• Strong judgment and decision-making skills, including the ability to operate within established approval authority and escalate exceptions appropriately.
• Knowledge of applicable collection laws, company policies, and compliance standards, as appropriate for the role.
• Strong analytical skills, including the ability to interpret data, identify trends, and make actionable recommendations.
• Strong conflict resolution, negotiation, and problem-solving skills.
• Ability to handle sensitive resident interactions and escalations with discretion and professionalism.

Benefits

We offer a competitive salary and a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more!

Pay

Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience.

Schedule

We offer flexible schedules to accommodate your needs.