Renewals Territory Representative

About the role

Quest is an award-winning IT management software provider offering solutions that solve some of the most common and challenging IT problems. This entry-level position on the renewals team supports our Renewals business, based in our Dublin, Ohio office, with potential for career development. The primary responsibility is to maintain and grow revenue with existing customers through managing current renewals, upselling prepaid maintenance, and reinstating lapsed customers.

Responsibilities

• Achieve quarterly assigned team sales quotas
• Maintain accurate forecast activities for the assigned region in the CRM
• Effectively defend against competitive pressures and uncover additional opportunities
• Take an account management approach to identify co-termination and reinstatement opportunities
• Interface with Quest software renewals management, technical support, and business unit teams to ensure customer success and timely feedback
• Build knowledge on specific technology solution areas, such as security, database, or systems management products
• Stay up to date on new technology and support offerings to increase sales to customers
• Develop relationships with peers in field sales, technical support, or product managers to meet customers’ needs
• Work independently, managing the full sales cycle to close—leverage cross-functional resources to achieve results and meet customer needs
• Partner with other members of the renewal team and field sales to support the selling process

Requirements

• 2+ years of sales, renewal, or account management experience, or a combination of experience and education
• Strong organization skills with an emphasis on territory management
• Excellent PC and internet skills with a strong understanding of Microsoft Office
• Experience working in a fast-paced environment
• Motivated self-starter with the ability to handle a high volume of email communications and outbound calls
• Must be able to work from our office located in Columbus, OH

Preferences

• Associate degree
• Customer Success background
• Experience selling software, telecommunications, or insurance
• Siebel or Salesforce.com experience

Benefits

• Competitive pay, annual bonuses, and top-performer recognition
• Comprehensive health, family, and retirement benefits
• Flexible work options, generous PTO, and wellness programs
• Professional growth through learning platforms, mentorship, and leadership programs
• Inclusive teams supported by Employee Resource Groups and our Equality & Inclusion Council

Quest is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.