Renewals Strategy Principal Program Manager

Responsibilities

• Lead retention strategy for commercial customers to enhance outcomes and revenue
• Develop scalable retention programs and customer lifecycle initiatives
• Collaborate with Sales and Customer Success to modernize renewal operations
• Design playbooks and practices for proactive renewal risk management
• Leverage technology and AI for enhanced customer engagement and efficiency
• Establish data-driven frameworks for renewal forecasting and analytics
• Analyze customer behavior for trend identification and strategic recommendations
• Lead initiatives that enhance customer lifecycle management for revenue growth
• Influence senior leaders on retention priorities and operational enhancements

Qualifications

• 10+ years in SaaS strategy, renewals, or revenue operations
• Experience designing renewal and retention programs in B2B SaaS
• Deep expertise in renewal strategy and recurring revenue operations
• Proven track record leading complex cross-functional initiatives
• Strong analytical skills to drive operational decisions using data
• Excellent communication and stakeholder management skills
• Experience with multi-product SaaS portfolios preferred

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible work hours and remote work options
• Professional development opportunities
• Generous paid time off policies
• Wellness programs and resources
• Collaborative and inclusive work environment
• Employee resource groups and community support