Renewals Specialist - Public Sector - Splunk (Remote)

About the Role

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy. Applies technical expertise across related products and services within a defined architecture to support renewal execution. Aligned to mid-market or regional accounts with moderate complexity.

Responsibilities

• Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggests renewal options based on product knowledge and input from more senior team members.
• Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency.
• Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes.
• Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Shares renewal insights and process learnings with peers to support team consistency and execution quality.

Minimum Qualifications

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies.

Preferred Qualifications

• Understanding of renewal processes, procedures, and systems, with familiarity with the broader concepts and principles underlying the renewals lifecycle.
• Experience developing value propositions across different go-to-market (GTM) channels, including an understanding of the governance mechanisms that support successful execution.
• Knowledge of software subscription, licensing, and support-service contracting models.
• Ability to manage multiple priorities and issues simultaneously while driving innovation and implementing improvements that increase efficiency, scalability, and business impact.
• Experience in a sales environment that includes both direct customer engagement and collaboration within a channel sales model.
• Ability to build and maintain strong relationships with both internal stakeholders and external customers and partners.
• Program management experience with a track record of driving innovation, process improvements, and scalable solutions; embraces change and identifies opportunities to improve efficiency and business outcomes.
• Ability to work independently while also contributing effectively as part of a collaborative renewals team.
• Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ and renewals or recurring-revenue management platforms such as Gainsight or similar Customer Success Management solutions.
• Understanding of SaaS and/or enterprise sales business models, including customer lifecycle metrics, recurring revenue streams, and key drivers of retention and growth.
• Adaptable and comfortable working within evolving processes, with the ability to follow established procedures while proactively identifying and recommending improvements where appropriate.

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Compensation

The starting salary range posted for this position is $100,900.00 to $148,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions